Refund and Return
At Gymanzee, we are committed to ensuring your satisfaction with our products. While we do not offer refunds, we do provide replacements for certain issues. Please read our policy carefully to understand our terms and conditions regarding returns and replacements.
Replacement Policy
Size Issues:
If you encounter any size issues with the product you received, we are happy to offer a replacement. Please ensure the item is unused and in its original condition.
Damaged or Torn Items:
In the unfortunate event that you receive a damaged or torn item, we will replace it. To be eligible for a replacement, you must provide a video of the unpacking process as proof of the damage.
How to Initiate a Replacement
Contact Us:
To initiate a replacement, please email us at help@gymanzee.com with details of your issue. We will provide you with the necessary shipping details for returning the product.
Returning the Product:
Mail your product to us using the shipping details provided in our response email. You will be responsible for paying for your own shipping costs for replacing your item.
Shipping Considerations:
Depending on your location, the time it may take for your exchanged product to reach you may vary. For returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional Information
Ensure that all replacement requests are initiated within 30 days of receiving the item. We reserve the right to deny a replacement if the item shows signs of use, damage not caused by us, or if the proof of damage is insufficient. For any further assistance, feel free to contact us at help@gymanzee.com.
Thank you for shopping with Gymanzee!
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